Terms and Conditions
1. General Information
These Terms and Conditions of Sale govern the purchase and use of products offered by Lilā (“we,” “us,” or “our”) through our online store.
By placing an order, you agree to be bound by these terms.
Lilā reserves the right to update or modify these Terms and Conditions at any time. Any changes will apply to orders placed after the updated terms are published.
2. Products and Product Information
Lilā products are carefully handcrafted and designed with attention to quality, beauty, and functionality.
Because our brass containers and hand-painted pieces are individually crafted, slight variations in color, texture, finish, or appearance may occur. These natural variations are part of the uniqueness and character of each piece and are not considered defects.
Product descriptions, images, and specifications are provided as accurately as possible. However, slight differences may occur due to photography, lighting, or screen settings.
3. Orders and Acceptance
By placing an order through our website, you confirm that all information provided is accurate and complete.
Once your order has been successfully submitted and payment has been received, you will receive an order confirmation by email.
Lilā reserves the right to refuse or cancel an order in cases of suspected fraud, incorrect pricing, or product availability issues. If an order is cancelled after payment has been received, a full refund will be issued.
4. Pricing and Payment
All prices displayed on our website are listed in Canadian dollars unless otherwise stated and do not include shipping fees or applicable taxes unless indicated.
Payment must be completed at the time of purchase through the available payment methods provided on our website.
5. Shipping and Delivery
Orders are prepared and shipped within the estimated processing times indicated on our website.
Delivery times may vary depending on destination, shipping providers, customs procedures, weather conditions, and circumstances beyond Lilā’s reasonable control.
Lilā is not responsible for delays caused by shipping carriers, customs processing, or circumstances outside of our control.
6. Returns and Exchanges
Due to the personal nature of our products, returns and exchanges are accepted only for unused and unopened items, unless the product arrives damaged or defective.
If your order arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery with your order information and supporting photographs.
Approved returns must be sent in their original condition and packaging. Return shipping costs may be the responsibility of the customer unless the item was received damaged or incorrectly fulfilled.
7. Product Care and Responsibility
Lilā products are designed to be treasured and used with care.
To preserve the beauty and longevity of your brass container:
Avoid exposure to excessive moisture.
Clean gently with a soft cloth when needed.
Handle hand-painted pieces with care.
Lilā is not responsible for damage resulting from improper use, neglect, or failure to follow care instructions.
8. Intellectual Property
All content on the Lilā website, including photographs, designs, logos, product names, descriptions, and written materials, is the property of Lilā and may not be copied, reproduced, or used without prior written permission.
9. Privacy
Your personal information is collected and used only for processing orders, providing customer service, and improving your shopping experience.
Lilā respects your privacy and handles personal information according to applicable privacy laws in Canada and Quebec.
10. Applicable Law
These Terms and Conditions are governed by the laws applicable in the Province of Quebec, Canada.
Any dispute arising from the purchase or use of Lilā products will be handled according to applicable laws and regulations.
11. Contact Information
For questions regarding these Terms and Conditions, orders, or products, please contact Lilā through the contact information provided on our website.