Privacy Policy
Last updated: August 24, 2026
At Lilā Kuhl, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, contact us, or otherwise interact with us.
This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and the choices and rights available to you.
1. Who We Are
This website, www.lilakuhl.ca, is operated by:
Business name: Lilā Kuhl
Location: Quebec, Canada
Email: lilakuhl.ca@gmail.com
For privacy-related questions or requests, you may contact us using the information above.
2. Personal Information We Collect
Depending on how you interact with our website, we may collect the following information:
Information you provide directly
When you create an account, place an order, contact us, subscribe to communications, or otherwise interact with our website, we may collect:
First and last name
Billing and shipping address
Email address
Telephone number, if provided
Account information
Order and purchase history
Information you provide when contacting us
Any other information you voluntarily provide
We only request information that is reasonably necessary for the purposes described in this Privacy Policy.
Payment information
When you make a purchase, payment information is processed through the payment service provider made available through our website.
We do not intentionally store your complete credit card number or security code on our own systems.
Payment providers may collect and process payment information in accordance with their own privacy policies and security practices.
3. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, such as:
IP address
Browser and device type
Operating system
Pages visited
Date and time of visits
Website interactions
Language preferences
Information relating to cookies and similar technologies
This information may be used to operate, secure, maintain, and improve our website and to understand how visitors use it.
4. How We Use Your Information
We may use personal information for purposes including:
Processing and fulfilling your orders
Processing payments
Delivering your purchases
Communicating with you about your order
Responding to questions and customer-service requests
Managing your customer account
Providing requested services
Improving our website, products, and customer experience
Maintaining website security and preventing fraud or misuse
Complying with applicable legal and regulatory requirements
Sending promotional communications where permitted and where you have provided the required consent
We will not use your personal information for purposes that are incompatible with the purposes for which it was collected without obtaining additional consent where required by law.
5. Marketing Communications
If you choose to subscribe to Lilā's newsletter or other marketing communications, we may use your email address to send you information about:
Lilā products
New products or collections
Special offers
Brand news
Educational or informational content
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication or by contacting us.
Unsubscribing from marketing communications does not prevent us from sending essential communications relating to an order or transaction.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to ensure that the website functions properly, remember preferences, maintain shopping-cart functionality, improve the user experience, and, where permitted, understand website traffic and interactions.
Some cookies are essential for the operation and security of the website. Other cookies may be used for analytics, marketing, or other optional purposes.
Where required, we will provide an appropriate cookie notice and obtain consent before using optional cookies.
You can manage cookies through your browser settings and, where available, through the cookie preferences provided on our website.
Because Lilā's website is operated using Odoo, certain essential cookies may be used to maintain sessions, shopping carts, language preferences, security, and other website functions. Odoo also provides functionality for a cookie-consent banner and cookie-policy page.
7. Third-Party Service Providers
To operate our business and website, we may use trusted third-party service providers, such as:
Website hosting and e-commerce providers
Payment processors
Shipping and delivery providers
Email and communication services
Website analytics services
Information technology and security providers
These providers may process personal information on our behalf or as otherwise described in their own privacy policies.
We take reasonable steps to use service providers that provide appropriate safeguards for personal information.
Important: The specific third-party providers used by Lilā should be listed here once confirmed, including any payment processor, email marketing platform, analytics service, shipping platform, and social-media/advertising services actually connected to the website.
8. Disclosure of Personal Information
We do not sell or rent your personal information.
We may disclose personal information when reasonably necessary to:
Fulfill an order
Process a payment
Deliver a shipment
Provide customer support
Operate and maintain our website
Protect our business, customers, and website
Comply with applicable laws, regulations, court orders, or legal processes
Where third parties process information on our behalf, we seek to ensure that appropriate contractual and security measures are in place.
9. International Processing
Some service providers used to operate our website or process payments, communications, analytics, or other services may store or process information outside Quebec or Canada.
When personal information is transferred to another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to governmental authorities in accordance with those laws.
We take reasonable measures to protect personal information when it is transferred or processed by third parties.
10. Retention of Personal Information
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide our services, maintain appropriate business and transaction records, resolve disputes, enforce agreements, and comply with applicable legal obligations.
When personal information is no longer required, we take reasonable measures to securely delete, destroy, or anonymize it, subject to applicable legal and record-retention requirements.
11. Security
We take reasonable physical, technical, and administrative measures designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.
However, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure.
If we become aware of a privacy breach involving personal information, we will take appropriate steps in accordance with applicable legal requirements.
12. Your Privacy Rights
Subject to applicable laws and certain exceptions, you may have rights regarding your personal information, including the right to:
Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Ask questions about how your information is collected, used, or disclosed
Withdraw consent where consent is the legal basis for processing
Request deletion of information where applicable
Make a privacy-related complaint
To exercise a privacy right or make a privacy request, please contact:
Email: lilakuhl.ca@gmail.com
We may need to verify your identity before responding to certain requests in order to protect your personal information.
13. Accuracy of Information
We take reasonable steps to ensure that personal information in our possession is accurate, complete, and up to date for the purposes for which it is used.
If you believe that information we hold about you is inaccurate or incomplete, please contact us and we will take reasonable steps to correct it where appropriate.
14. Children's Privacy
Our website is intended for general consumers and is not specifically directed toward children.
We do not knowingly collect personal information from children for purposes that are not permitted by applicable law.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the situation and take appropriate action.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable privacy requirements.
When we make changes, we will update the "Last updated" date at the top of this page.
We encourage you to review this Privacy Policy periodically.
16. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the way Lilā handles personal information, please contact us:
Lilā Kuhl
Quebec, Canada
Email: lilakuhl.ca@gmail.com
Privacy contact: Fatemeh Iravani
We will make reasonable efforts to respond to privacy inquiries within the time required by applicable law.
Lilā Kuhl — Made in Quebec
We value your trust and are committed to treating your personal information with care and respect.